0845 643 1818
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Can I exchange an item?
Yes, you can exchange an item - on the reverse of your invoice is our returns and exchange form - you need to complete the exchange part of the form with the item(s) you would like in exchange for the returned item. Where you have requested an exchange and the exchange value is of a lesser value than the returned item(s) we will refund to the original credit card details used to pay for the original order. Where you have requested an exchange and the exchange item(s) are of a higher value than the returned items(s) we will charge the card details used to pay for the original order with the difference.
Other questions
- You say you may have to split the order for delivery purposes does this mean I pay more postage?
- Who delivers your parcels?
- What if only part of my order is in stock?
- What are the Distance Selling Regulations and how do they affect me?
- What about VAT?
- What about import duties/taxes?
- I've returned an item - where's my refund?
- I've lost my original paperwork - what do I do?
- I was out when Royal Mail tried to deliver - what happens now?
- I want to cancel my order - how do I do this?
- How will my item(s) be packaged?
- How do I return an item?
- How can I pay for my order?
- Do you offer a gift wrap/boxing option and if so how much is it?
- Can I exchange an item?
- Are posting and packing charges refunded if I return an item(s)?
- Are gift-box charges refundable?
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