0845 643 1818
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Please note: returns are no longer free. Click here for more information.
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How do I return an item?
On the reverse of the invoice, which is placed inside your parcel, is our return and exchanges form - If you are returning an item to Tooti Boo you will need to complete the returns form, stating your reason for return and enclose it with your returned item(s). If you are returning an item you believe is faulty please try to give us as much information regarding what you believe the fault is so we can speak with the supplier.
We always include a FREEPOST returns label with your order - you need to use this to return the unwanted item(s) back to Tooti Boo - secure it over your address on the original packaging - please make sure everything is secure.
Take the parcel to the Post Office and obtain a free Certificate of Posting
Other questions
- You say you may have to split the order for delivery purposes does this mean I pay more postage?
- Who delivers your parcels?
- What if only part of my order is in stock?
- What are the Distance Selling Regulations and how do they affect me?
- What about VAT?
- What about import duties/taxes?
- I've returned an item - where's my refund?
- I've lost my original paperwork - what do I do?
- I was out when Royal Mail tried to deliver - what happens now?
- I want to cancel my order - how do I do this?
- How will my item(s) be packaged?
- How do I return an item?
- How can I pay for my order?
- Do you offer a gift wrap/boxing option and if so how much is it?
- Can I exchange an item?
- Are posting and packing charges refunded if I return an item(s)?
- Are gift-box charges refundable?
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