0845 643 1818
(charged at UK local rate)
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0845 643 1818 - Email Us
I've lost my original paperwork - what do I do?
Just drop us a quick email at info@tootiboo.com stating your name and address and we will email you the information we require to handle the return or simply write your full name, address (including postcode) and email address and we will proceed with your returns - if we require any further information we will contact you.
Other questions
- You say you may have to split the order for delivery purposes does this mean I pay more postage?
- Who delivers your parcels?
- What if only part of my order is in stock?
- What are the Distance Selling Regulations and how do they affect me?
- What about VAT?
- What about import duties/taxes?
- I've returned an item - where's my refund?
- I've lost my original paperwork - what do I do?
- I was out when Royal Mail tried to deliver - what happens now?
- I want to cancel my order - how do I do this?
- How will my item(s) be packaged?
- How do I return an item?
- How can I pay for my order?
- Do you offer a gift wrap/boxing option and if so how much is it?
- Can I exchange an item?
- Are posting and packing charges refunded if I return an item(s)?
- Are gift-box charges refundable?
Can't find what you're looking for? Want to know something else?
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We aim to respond to emails within one working day.
