0845 643 1818
(charged at UK local rate)
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Please note: returns are no longer free. Click here for more information.
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I've returned an item - where's my refund?
Refunds for any returned item(s) will be made in the same manner in which the original order was paid for ie. Credit card. We aim to process return refunds within 7 - 10 days.
Other questions
- You say you may have to split the order for delivery purposes does this mean I pay more postage?
- Who delivers your parcels?
- What if only part of my order is in stock?
- What are the Distance Selling Regulations and how do they affect me?
- What about VAT?
- What about import duties/taxes?
- I've returned an item - where's my refund?
- I've lost my original paperwork - what do I do?
- I've lost my FREEPOST label - what do I do?
- I was out when Royal Mail tried to deliver - what happens now?
- I want to cancel my order - how do I do this?
- How will my item(s) be packaged?
- How do I return an item?
- How can I pay for my order?
- Do you offer a gift wrap/boxing option and if so how much is it?
- Can I exchange an item?
- Are posting and packing charges refunded if I return an item(s)?
- Are gift-box charges refundable?
Can't find what you're looking for? Want to know something else?
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We aim to respond to emails within one working day.
