0845 643 1818
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0845 643 1818 - Email Us
I want to cancel my order - how do I do this?
Under the Distance Selling Regulations you have the right to cancel your contract with us at any time up to 7 working days starting the day after delivery. As this effectively cancels a contract with us please inform us in writing and return the items to us immediately - please note all the conditions contained in our Returns Policy still apply.
Other questions
- You say you may have to split the order for delivery purposes does this mean I pay more postage?
- Who delivers your parcels?
- What if only part of my order is in stock?
- What are the Distance Selling Regulations and how do they affect me?
- What about VAT?
- What about import duties/taxes?
- I've returned an item - where's my refund?
- I've lost my original paperwork - what do I do?
- I've lost my FREEPOST label - what do I do?
- I was out when Royal Mail tried to deliver - what happens now?
- I want to cancel my order - how do I do this?
- How will my item(s) be packaged?
- How do I return an item?
- How can I pay for my order?
- Do you offer a gift wrap/boxing option and if so how much is it?
- Can I exchange an item?
- Are posting and packing charges refunded if I return an item(s)?
- Are gift-box charges refundable?
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We aim to respond to emails within one working day.
