0845 643 1818
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What are the Distance Selling Regulations and how do they affect me?
As a consumer entering into a contract with us, you have the right to cancel your contract with us at any time up to 7 working days starting the day after delivery. If you choose to cancel your order you will be entitled to a full refund of the price paid for the goods, in accordance with our Returns Policy.
To cancel a contract with us you must inform us in writing (this can be by email) and return the item(s) to us immediately. The item(s) must be unworn and in the same condition in which you received them.
Other questions
- You say you may have to split the order for delivery purposes does this mean I pay more postage?
- Who delivers your parcels?
- What if only part of my order is in stock?
- What are the Distance Selling Regulations and how do they affect me?
- What about VAT?
- What about import duties/taxes?
- I've returned an item - where's my refund?
- I've lost my original paperwork - what do I do?
- I was out when Royal Mail tried to deliver - what happens now?
- I want to cancel my order - how do I do this?
- How will my item(s) be packaged?
- How do I return an item?
- How can I pay for my order?
- Do you offer a gift wrap/boxing option and if so how much is it?
- Can I exchange an item?
- Are posting and packing charges refunded if I return an item(s)?
- Are gift-box charges refundable?
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We aim to respond to emails within one working day.
